A BetterHelp Review (2021) – Read This Before Trying!

A review of betterhelp which is one of the best online therapy services for mental health, anxiety, trauma, and depression

The best online therapy service

BetterHelp Review

BetterHelp is a website that matches people with a licensed counsellors so they can communicate with via chats, messaging, or through phone and video sessions – think E-harmony but for therapists.

There’s been enough studies to say that online therapy is effective as face-to-face therapy… for the majority of people.

An extensive study by the Berkeley Well-Being Institute found BetterHelp to be as effective as face-to-face counselling.

The study found that…

98% made significant progress
94% prefer BetterHelp over face‑to‑face therapy
70% reduction in depression symptoms

Mental Health Day Overall Rating


Is this the best online therapy? A BetterHelp Review

With many people starting to manage their basic healthcare needs online, there’s been an exponential growth in the tele-health industry – with COVID-19 amplifying this.

The benefits of this are seeing a doctor, counsellor, or therapist from the comfort of your home. The video chats make it easy to consult with your health professional virtually and have an experience that’s similar to visiting in person, even better for some people. 

We know that from many instances and studies that online consultations and therapy sessions are just as effective as in-person sessions… definitely more convenient. 

BetterHelp is the largest online therapy platform in the world and it makes professional therapy available anytime, anywhere.

Betterhelp has a network of over 15,000 licensed, accredited, and board-certified therapists that have assisted more than a million people face life challenges. 

Every month, their secure website and mobile app facilitate over five million messages, chats, voice calls, and video sessions each month that help people change their lives.

BetterHelp is one of the major players in the online therapy space.

In reality, we can all benefit from talking to a therapist.

It doesn’t matter who we are, obstacles we face, or if “other people have it worse.” There are things that can get in the way of our happiness or things that become roadblocks as we pursue our goals. 

So we wanted to know, is BetterHelp worth a try for those considering online therapy? 

In short, we think you should try it.


  • It's cost effective and affordable
  • Access your counsellor via phone, instant messaging, or video chats
  • Fast, intuitive, and user-friendly platform
  • Bonus access to live group sessions with an expert therapist
  • Bonus digital worksheets that accompany your counselling process
  • Licensed and screened therapists or counsellors


  • Therapists cannot make an official diagnosis or prescribe medication.
  • BetterHelp cannot fulfill court orders
  • The matching system makes it harder to self-select a therapist - they choose for you mostly.
  • Some insurance companies will provide partial coverage for BetterHelp services

The Best Betterhelp features

A woman using the online therapy service betterhelp

Smart provider matching

BetterHelp uses an online intake questionnaire to match a therapist that fits your needs and preferences. With well over 15,000+ providers you can tap into the largest online network of licensed, professional, board-certified providers.

Communication your way

With betterhelp, you get to communicate how you want. You have access to your therapist via messenger, phone, or video. You can message at anytime without scheduling and review your previous messages – a huge perk for online therapy. 

You’re able to have real-time instant messaging conversations or have a scheduled phone or video chat with your counsellor.

LGBT woman using online therapy to communicate with her counsellor
Using betterhelp because it's affordable online therapy

It's affordable

Simply pay a low flat fee for counselling with your counsellor. The cost of counselling through BetterHelp ranges from $60 to $90 per week and it is based on your location, preferences, and therapist availability.

Extra bonuses

With BetterHelp, you get free access to group therapy sessions and digital worksheets created by expert therapists. They have 20 live weekly group seminars and over 150+ worksheets or modules to help support the counselling process.

LGBT woman using online therapy to communicate with her counsellor

What Do you get with betterhelp?

BetterHelp connects you to a licensed therapist in the convenience of your own home.

The therapists are board certified psychologists, licensed professional counsellors, or licensed clinical social workers. BetterHelp also has access to licensed marriage and family counsellors.

With the access to online therapy, you don’t need to commute to your therapists office, saving you time, energy, and money on gas. 

You’re able to send and receive messages anytime, chat in real time with your therapist, and all of your messages are saved in your account – great to have a look back on and reflect.

One added feature of BetterHelp is that you’re able to see your counsellors schedule and book accordingly for what works for your schedule.

Our favourite features of BetterHelp is that you get free access to live interactive group therapy sessions with expert therapists and digital worksheets at no extra cost.

You’re able to use your phone, tablet, or computer to reach any of your sessions and if you don’t feel like your therapist or counsellor is a good match with your and your situation, you can easily switch to another one. 

Let’s look at the benefits of choosing the best online therapy service, BetterHelp.

Who is BetterHelp for?

BetterHelp may be right for you if you’re looking to improve the quality of your life.

It’s also a great option if there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help.

We also have counsellors who are specialized in specific issues, such as

Who is BetterHelp Not Good for?

BetterHelp is not the right solution for you if any of the following is true:

  • You have thoughts of hurting yourself or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counselling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

Ease of Use and Overall BetterHelp Experience

Once you have signed-up for BetterHelp and matched with a therapist, what is it like to be an ongoing member of BetterHelp?

BetterHelp offers you a simple, intuitive way to communicate with your therapist in a method that you’re most comfortable with.

This can text, live chat, phone, or video. We like the options of phone call one week and a video the next because sometimes it’s just nice to have a phone conversation. There’s no extra charges for choosing phone or video.

The flexibility, without the added costs, make it a great ongoing experience for therapy – whether it’s your first time or if you’ve been in it for 10 years.

When you do match with a therapist, it’s important to vet them and ask a lot of questions.

Remember, you’re hiring a therapist.

You’ll want to make sure you like them, they’re responsive, and you believe that they can help/guide you.

You’re able to change your therapists if you don’t find it being a fit or that they may be able to  help you in your situation – this is something that you can should do. 

The more that you share with your therapist upfront, your expectations to them (this includes communication expectations), the higher chance of having a great experience – like the 8/10 people from Trustpilot do.

This can happen right away but it may take a couple therapists to find your perfect therapist.

The desktop and mobile app both offer you a simple, easy-to-use interface that makes it easy to manage your therapy sessions, your account, review your previous sessions, and book appointments with your therapist. 

Every BetterHelp plan includes unlimited message.

It’s important to not get this confused with the live chat function.

The live chat feature acts more like talking with live support and the unlimited messaging is more like email.

You’ll get a “dedicated room”, this is a virtual secure venue for you to communicate with each other, in a private way.

In this room, you can leave short or long messages for your therapist and it’s where your therapist leaves replies to your messages or asks you questions.

We quite like this feature because you’re able to review these conversations at anytime. Sometimes it’s beneficial to review the conversations when we’re in a different mental state.

You’ll get an alert via email or mobile notification when a message comes in.

Very similar to email, you’re able to include attachments, send video or audio files, and even flag a note as urgent.

It’s reasonable to expect your therapist to respond to your messages each day that they schedule for work, some therapists will respond more frequently while some may aim for a predictable pattern.

Remember, it’s important to clarify your expectations with them. If you’re dissatisfied with your therapist, you’re able to switch therapists. 

You also get…

  • journal
  • live chat
  • phone conversation
  • video chat

You’re able to journal and BetterHelp sends useful daily reminders to post a journal entry.

Journalling is a valuable habit and can promote reflection and mindfulness. It’s a way to record ourselves  so that we can revisit, reflect, and see how far we’ve come. 

A primary benefit of choosing live chat is that you’ll have a record of your conversation with your therapist – and you can look at it whenever you want.

With it similar to texting with a friend, BetterHelp’s live chat function lets you use your mobile device or computer to communicate.

This is something that you have to schedule but you’ll know that your therapist will be available and committed to responding to you during that time.

This is absolutely perfect for reviewing your discussion after the session is over but it’s also fantastic for people that have hard times talking in-person or opening up via phone or face-to-face.

BetterHelp allows you to communicate with your therapist via a phone call. 

If you prefer the traditional phone conversation, they offer this as well. This is useful if you want to drink tea in your nook, curl up with your dog, or go for a walk.

If you’re a male, we do suggest that you try walking while talking.

You can read on how walking and talking allows men to be more vulnerable .

We know that body movement triggers bilateral brain functioning, which enables creativity and expansive thinking.

Just being outside, with its changing environment, has impacts on the brain. Fresh air, and the possibility of nature, all help with freedom of thought and broadness in perspective.

The outside world is always in flux, with stimulation and movement triggering our brains to be more active and energetic.

It resets our brain to become more expansive, with a calmer emotional state as a result. 

If you have had to work from home during the pandemic, you’re probably aware of video calls.

For this, you’ll need decent internet connection, your microphone and camera, or your mobile device.

You’ll be able to speak with your therapist face-to-face, in real time. 

This is the closest thing to in-person therapy sessions and we’d recommend scheduling a few sessions early to get a better feel of your therapist.

Once you’re comfortable with your therapist, then you can easily switch to a phone call or live chat – what’s ever convenient for you.

How much does BetterHelp Cost?

If you are considering BetterHelp for your counselling needs, it is important to understand the costs involved.

BetterHelp is a suitable option for those in need of counselling or therapy because it is more affordable than traditional counselling. 

The cost of counselling through the online therapy service BetterHelp ranges from $60 to $90 per week. It’s billed every 4 weeks and it is based on your location, preferences, and therapist availability.

You’re able to message your therapist at anytime from anywhere with no scheduling needed. You get access to your therapist via phone, text, live chat or video. 

There’s the free access to 20+ weekly live group seminars by expert therapists – an added benefit over in-person therapy. You get the 150+ digital worksheets to help support the counselling process aka the homework to help solidify the work that you and your counsellor do together. 

You can choose monthly, quarterly, or yearly payments and can cancel your membership at any time for any reason.

BetterHelp memberships are billed monthly:

  • $260/month — comes out to $65/week.

BetterHelp membership, billed 4x/year:

  • $540/quarter – comes out to $45/week.

BetterHelp membership, billed annually:

  • $1,820/year – comes out to $35/week.

What is Betterhelp like as a company?

"If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people do look forward to coming to work in the morning" - John Mackey

If you’re choosing a business to give money to, you may want to know how the company is run and if the employees are happy.

BetterHelp is the world’s largest counselling service. In 2013 they set out on a mission to provide everyone with easy, affordable, and private access to professional counselling – anytime, anywhere. 

It seems that most counsellors seem to have a positive review for working for Betterhelp. 

BetterHelp Reviews

Trust Pilot Review of BetterHelp - 4.5/5

TrustPilot is a well known and respected online review platform where individuals that have used the companies products or services are allowed to review them.

On their review of Bettehelp, there have been 2,300+ reviews of BetterHelp. 

  • 82% voted excellent
  • 6% voted great
  • 1% voted average
  • 1% voted poor
  • 10% voted bad

The 2,300+ reviews give you confidence in their service. You’ll see about 10% of didn’t like BetterHelp but you’ll also notice that 8/10 people had an excellent experience with them. To me, that i’d comfortable trying it for at least once a month with those reviews alone. 

These are the most common words on the BetterHelp reviews

Our Conclusion

Prioritize your mental health and connect one-on-one with a licensed counselor from the safety of your home

We recommend BetterHelp for anyone looking to improve their quality of life through therapy. 

BetterHelp has a large base of  therapists who can assist with everything from general concerns/stress to specialized issues such as anxiety, depression, trauma, relationships, family matters, and more. 

It’s ideal for those who prefer the convenience of speaking to a therapist from the comfort of their home, car, or office.

The extras that come with BetterHelp is incredibly enticing to try them out. 

You don’t get free group therapy sessions with in-person therapy sessions. 

You don’t even need to talk during them, you can listen and gain perspective by listening to the expert therapist that is running them. 

With COVID-19 increasing the rates of anxiety, stress, and depression plus the added fear of in-person sessions, it makes BetterHelp an easy transition.  

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